IT Processes

  • Automated maintenance of servers, networks, end points
     

  • User account creation and termination
     

  • Password resets
     

  • Automated verification of backups, patches, etc
     

  • Config management

    • Printer set ups

    • New PC set ups
       

  • Software installations and updates
     

  • Application / Software Testing automation
     

  • Ticket management

    • Automatic ticket creation, assignment, follow up, closure
       

  • Account configuration
     

  • Server and application monitoring
     

  • File and document management
     

  • FTP download, upload, and backup
     

  • Application integration
     

  • Migrating data from old software to new software